Refund and Returns Policy

Effective Date: 11/13/2024

At Sweet Cavity, we strive to deliver high-quality products and a delightful experience for our customers. Please read our Refund Policy carefully to understand the terms regarding refunds, cancellations, and non-refundable fees.

1. Booking Fee

For custom orders and event bookings, a 35% non-refundable booking fee is required to secure your order. This fee helps cover initial costs and time spent on order preparation and customization. The booking fee is non-refundable under all circumstances, including cancellations.

2. Cancellations and Refunds

• Cancellations: If you need to cancel your event booking, please contact us as soon as possible. Event bookings canceled at any given time are non-refundable.

• Refund Eligibility: Refunds are only available in cases of order errors, defects, or damage during transit. In such cases, please reach out within 24 hours of receiving your order, providing a photo and description of the issue.

• Custom Orders: Due to the nature of customized and perishable products, custom orders are non-refundable unless an error was made by Sweet Cavity.

3. Non-Refundable Items

We cannot issue refunds for the following:

• Custom orders and personalized items

• Products not returned within the eligible refund time frame

• Orders canceled within at any given time before the scheduled event date

4. Processing Refunds

If a refund is approved, it will be processed within 7-10 business days to the original payment method used during purchase. Please note that the 35% booking fee is deducted from the total amount, and only the remaining 65% balance will be refunded.

5. Contact Us

If you have any questions or need assistance with a refund request, please reach out to us at:

• Email: support@sweetcavity.com

• Phone: 980.222.4567

Thank you for understanding our Refund Policy. We’re dedicated to providing a seamless experience, and your satisfaction is our priority.